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Frequently Asked Questions
Frequently Asked Questions
How do I track my order?
As soon as your order is shipped, you will receive a shipping confirmation email with a tracking ID. Another email will be sent when your order is delivered. If you haven’t received a shipping confirmation email from us, first make sure to check your spam or any secondary inboxes. If nothing is in there, please contact us at Hello@shopbric.com with your order number and we will happily assist you.
Note: It may take up to 24 hours for the tracking status to appear.
Do you offer same day delivery?
We do not offer same day delivery. However, If you need your order sooner than later,please choose our next day delivery option.
Can I return my item(s)?
Of course (but only in the United States). To return your item(s), go to our easy returns portal here
You’ll need to enter your email address used at checkout along with your order number. Follow the instructions and choose the item(s) you want to return.
You will be able to select 3 options, 1. Return for store credit (gift card), 2. Standard return (refund), or 3. Exchange for another item. Please be aware that you will have to make a trip to your local post office to send your item(s) back.
Note: Refunds for returned items include the original shipping cost. The customer is responsible for returning the items and the costs associated with the return shipping. If an exchange, we will send a prepaid return label.
How long will it take to get my refund?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
Refunds will be issued in the same form that the order was placed. If you placed an order using both a gift card and a credit card, the order will be refunded to reflect those payment methods.
Do you offer International shipping?
We do not offer international shipping at this time.
What are your products made from?
Please see each individual product page, to confirm fabric, features and fit information; specific to each product.
Our BRICproducts are designed with the best quality. We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great.
Do you have any vegan items?
No animal products are used in our clothing.
Are your items recyclable?
They sure are! We ask that you up cycle and donate the tees when you are done with them!
Do I need to pre-wash my items?
No, you do not.
Please note that our items are not pre-shrunk.
Choosing the right size
Each product page has specific sizing guides to help you find the best fit (including the length of each tee). Please note some products fit differently than others, we strongly
recommend reviewing the sizing chart within the product page in addition to the product details to help you find the best fit.
What if I'm in between sizes?
Sizing can be tricky given differences in body types and it's possible you may be in between sizes. We certainly want to ensure you have the best fitting tee, so if you don't mind sharing your height and weight with our support team, they would be happy to assist!
Have more questions on sizing?
Our support team is well versed on all things BRIC. No one knows our products better than our team. Please reach out to us directly, if you have any additional questions that we can help with.
Where do you ship?
We currently ship only in the United States for now.
How long does shipping take?
Orders generally leave our warehouse within 1-3 business days. Depending on the shipping method you select, at checkout, your order can take up to 8 business days to deliver in the US
Return & Exchange Policy
US Return, Refund &Exchange Policy
All of our products carry a risk-free 20-day return and exchange window, with the exception of
items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. US returns are free and easy. we will provide a prepaid return shipping label to you.
US Returns for Refund: Any approved refund requests will be issued to the original form of payment, less the original shipping costs, if applicable.
For damaged/defective items please contact us directly at firstname.lastname@example.org
Please submit your return request below for a US Return or Exchange.
If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return tracking is updated, we will process your refund and credit your original
payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: It can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
- Shipping time to arrive back to our warehouse
- Processing and inspection for refund approval
- Authorization to finance department to issue refund
- It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund. Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.
Please note we cannot issue a refund on duties and taxes.
Will you provide me with a shipping label?
Yes, we will provide a prepaid shipping label for all returns and exchanges. Please see our Return
& Exchange Policy for more details.
I have not received my refund?
If you see a charge on your credit card for a canceled order, it is likely to be only a pre authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate
What if I have additional questions?
For any further questions regarding our Return & Exchange Policy, please reach out to us directly at email@example.com
Issue with Product
If there is an issue with any product within your order:
Please contact our support team. Your experience is important to us and we want to ensure we do
everything in our power to remedy any issue or concern. Hello@shopbric.com
Which payment types do you accept?
At this time, True Classic accepts all major credit cards, Paypal, Amazon Pay, Shop Pay, GooglePay, ApplePay and payment installment options.
Can I use multiple discount codes on one order?
Only one discount code can be used per order. Combining discounts for a simultaneous order is not allowed. This includes reward points, as those are also redeemed as promotional codes.
Where do I apply my discount code?
From our site or App, under Checkout there will be a section labeled "Show Order Summary". You'll want to expand that (if you're on a mobile device) and enter the promo code you have under Discount Code.
I forgot to apply for my discount, can you help me?
Of course, we know mistakes happen. Contact us directly at firstname.lastname@example.org with the promo code you forgot to apply and we'll get you taken care of.
My promo code is notworking, can you help me?
Go ahead and send over a screenshot of the promo code to our customer service team via chat or email. We are happy to look into this for you.
Does my promo code have exclusions?
Promo codes cannot be used on sale and clearance items.
Do you offer a military discount?
Thank you so much for your service! Please reach out to our customer service team and we are happy to
provide a military discount code.